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Policyholder Services

Legal Defense

We have a large team of professionals committed to advising, supporting, and guiding you on any issue related to your policy or claim.

Our specialists have the expertise and resources to provide you with exceptional service. Moreover, our customer service model allows us to provide comprehensive support for your requests regarding coverage, payments, certificates, renewals, and more.

We identify a

Solution

Our defense team will identify the ideal solution for your case and develop a tailored defense strategy based on its specific circumstances.

Law Firms
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We work with over 15 law firms specializing in medical malpractice with extensive litigation management experience. We also maintain an extensive network of subject matter experts across various fields, ready to support your case's defense.

Your time has

Value

We understand the value of your time, which is why we strive to process your case promptly. We will make every effort to resolve claims through dispositive motions and reasonable settlements and will try cases on the merits when necessary to defend our policyholders' responsible practice.

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Over 75% of the medical malpractice claims we handle are closed without any compensation being paid. We also maintain an excellent track record of winning cases tried on the merits.

MD Learning

Medical Interactive offers over 200 online courses providing accessible, convenient, and free educational content for our insured physicians.

We help you earn continuing education credits through symposiums, webinars, panels, and online courses, all designed to fit your schedule. PRMD aims to help you stay up to date with the latest developments in medicine.

ECRI

ECRI is a well-known international organization specializing in patient safety and healthcare quality research and consulting. PRMD offers its policyholders access to ECRI's specialized services and resources at no additional cost.

Benefits of ECRI for our policyholders:

Access to Quality Information and Resources

Policyholders can access an extensive collection of reports, studies, and guides on best practices for improving patient safety and healthcare quality.

Specialized Consulting

ECRI provides advice that helps policyholders improve the quality of care in their practices.

Improvements in Patient Safety

Applying ECRI's recommended practices reduces risks and increases safety in patient care.

Improving Service Quality

ECRI's references and resources help policyholders optimize their procedures, thereby improving the quality of the service they provide.

Ongoing Support

Policyholders have access to PRMD customer service to help them maximize the use of ECRI resources.

Víctor J. Santiago

President & CEO
PRMD

This strategic alliance is yet another example of our strong commitment to the medical community in Puerto Rico, especially to our policyholders. The partnership with ECRI provides excellent medical information and risk management resources, as well as insights into the latest trends in modern medicine that complement the training and experience of physicians, enabling them to provide patients with the highest level of care.

Risk Management Program

A Risk Management program tailored to the practice of the policyholder improves the quality of care, increases patient satisfaction, and reduces professional liability exposure.

Consulting

Risk Management staff is available to answer policyholders' questions about potential claims and guide them on preventing, reducing, or mitigating risk exposure.

Informational Sessions

We coordinate informational talks for corporate groups on medical practices and services, focusing on minimizing claims exposure and addressing other relevant health topics.

Manage everything from MyPRMD

Our policyholders enjoy direct access to news and professional development resources directly from the leaders in their fields. All at no extra cost.

©Puerto Rico Medical Defense